FAQ
Product
WHAT EXACTLY IS NOODIE'S IRRESISTIBLE RAMEN?
NOODIE’S Irresistible Ramen is a new kind of instant ramen that comes right to your door! It's guilt free deliciousness with low sodium, high protein, and instant nutrition. Importantly, NOODIE products contain only good stuff! No MSG but lots of OMG. Each serving is packed with kale, bok choy and broccoli. From the first waft to the last bite, NOODIE is well balanced nutrition with explosions of flavor.
WHAT COMES INSIDE A NOODIE IRRESISTIBLE RAMEN BOX?
Kale, Bok Choy & Broccoli Cube: Supergreens now in a magical cube. With full pieces of kale, bok choy and broccoli with the perfect amount of crunch. Simply add water to loosen up these good greens, to get a daily dose of vitamins and minerals your body craves.
Spirulina Jade Noodles: Our non-fried noodles are deliciously chewy (that good mouth feel) and now are green! Loaded with nutrients from the superfood spirulina, your body and brain will now get the antioxidants it needs to grab life by the bowls.
Come to Mama Broth & Sauces: Filled with delicious umami flavors that are reminiscent of that 9-hour broth your grandma used to cook. Crafted with the finest ingredients, it not only tastes like the real thing, it is the real thing!
Do NOODIE products contain MSG?
NOODIE products do not contain MSG. Only naturally occurring in the quality raw ingredients we source.
IS NOODIE VEGAN / VEGETARIAN?
Our Irresistible Ramens are vegan/vegetarian friendly. The Tonkotsu Noodle Soup and Peanut Chili Dry Noodle are vegan while our Smoky Garlic Noodle Soup is vegetarian.
IS NOODIE GLUTEN-FREE?
NOODIE’s Spirulina Jade Noodle is not gluten free. But stay tuned for new products soon to drop that will satisfy your gluten free needs.
IS NOODIE ORGANIC?
Our products aren’t certified organic, but we are committed to ethical sourcing and creating flavors the natural way. We work closely with our farmers to ensure our raw ingredients are grown the right way. Each batch of our veggie cubes are specially grown for NOODIE so you can #vegeout the right way.
Does NOODIE require refrigeration? How long do they last?
What's great about Noodie products is they do not require refrigeration. NOODIE is able to maintain freshness without adding harmful preservatives. We leverage Japan’s leading innovations in food technology aiming to increase nutritional content and shelf life without using harmful preservatives. Giving new meaning to shelf stable, we bring this tech to you in the form of NOODIE’s delicious ramen. It’s designed to stay fresh in your pantry for 12 months, but why wait that long? Enjoy today!
WHERE IS NOODIE MADE?
NOODIE products are developed using the latest food technology launching in Asia. Our manufacturing process increases the nutritional quality and deliciousness of your favorite grub. Working with leading manufacturers in Japan, Thailand, Vietnam and China, we keep a finger on the pulse of the entire supply chain. Working together with our farmers and manufacturers we ensure you’re always getting the highest quality ramen and sauces. 100% quality, 100% satisfying.
Is NOODIE packaging recyclable?
Our NOODIE boxes are 100% recyclable.
WHO IS BEHIND NOODIE?
NOODIE is a BIPOC female-founded company, started by Isabel Khoo. We are based in New York City and looking to change the way people eat. Why is food either slow, expensive, and fresh—or fast, cheap, and unhealthy? With the latest technology behind it, NOODIE is now delivering your favorite food with quality and nutrition without sacrificing convenience.
Shipping
WHEN WILL MY PRE-ORDER SHIP OUT?
Pre-orders will ship out in the next 1-3 weeks. We cannot wait to send you noods!
WHEN WILL MY ORDER SHIP?
Once an order is successfully placed, processing may take up to 2-3 days. Once your package leaves our fulfillment center, transit time will vary depending on your location. We offer standard (4-7 business days) and express (1-3 business days) shipping. We’ll send you tracking information as
soon as your order has shipped.
MY TRACKING INFO SAYS MY ORDER WAS DELIVERED, BUT I HAVEN'T RECEIVED ANYTHING. WHAT DO I DO?
We know it's the worst when this happens! Please wait 72 hours and be sure to check surrounding areas and with your neighbors! If your package still hasn't arrived, please feel free to reach out to us at slurp@getnoodie.com.
NOODIE is not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses or delays caused by our delivery partners due to weather or other causes beyond our control.
OH NO, I ENTERED THE WRONG SHIPPING ADDRESS!
Send us an email at slurp@getnoodie.com and we'll do our best to help out. However, if the order already has shipped, NOODIE is not responsible for unclaimed or returned orders due to incorrect or undeliverable
addresses entered by the user.
Do you ship outside the US?
Currently we ship to the US, Canada, the UK, Germany, Denmark and Australia.
Order
DO YOU HAVE A RETURN POLICY?
For order discrepancies and damages, please email slurp@getnoodie.com
within fourteen (14) days of receiving your goods, and we'll work hard to make
it right!
ARE YOU IN STORES YET?
Not yet! For now, we’re focused on building an online NOODIE colony. However, we’re always open to hear from retailers and distributors. Say hello at retail@getnoodie.com.
I’M INTERESTED IN SUBSCRIPTION - WHAT ARE THE BENEFITS? HOW IS IT DIFFERENT THAN A ONE-TIME PURCHASE?
Thanks so much for your interest! With your NOODIE subscription, you’ll save up to 20% on your order each month. And no worries about
being locked in — you can customize, pause, and cancel your subscription at any time!
I’D LIKE TO CANCEL / PAUSE / CHANGE THE DELIVERY FREQUENCY FOR MY SUBSCRIPTION.
You can create or login into your NOODIE account here to manage your subscriptions. Alternatively, you can email slurp@getnoodie.com so we can assist!
